Students participate in a Socratic Seminar to gain a thorough understanding of a text. The seminar begins with an open question about the text. Throughout the seminar, students use logic and a series of questions and answers to gain a deeper understanding of the complex ideas presented in the text. A more thorough explanation of the Socratic Seminar can be found at < www.studyguide.org/socratic_seminar.htm >

Students observe employees and shoppers in several interactions at a customer service department in a retail store. This may be done live, or students may watch video-recorded selections. During the observations, students note how differences in verbal and nonverbal cues influence the interactions. Students use the information gained from the observations to create a training manual for new customer service employees.

Students use a teacher-demonstrated note-taking technique to track their own questions and the instructor's answers, as well as the questions and answers of other students. Students use these notes as study aids as they prepare for a test.

Students observe employees and shoppers in several interactions at a customer service department in a retail store. This may be done live, or students may watch video-recorded selections. During the observations, students note how differences in verbal and nonverbal cues influence the interactions.